Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through third-party payment processors)
• Charter preferences, special requirements, and dietary restrictions
• Emergency contact information
• Government-issued identification for security and regulatory compliance
• Medical information relevant to charter safety (when voluntarily disclosed)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referral sources
• Device information and screen resolution
• Location data (if location services are enabled)
• Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms (if you choose to connect your accounts)
• Marketing partners and affiliates
• Travel agents and booking platforms
• Background check services (for crew members only)

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Process charter bookings and manage reservations
• Communicate with you about your charter and related services
• Ensure compliance with maritime safety regulations
• Provide customer support and respond to inquiries
• Process payments and manage billing
• Coordinate charter logistics and special requests

2.2 Marketing and Communications

With your consent, we may use your information to:

• Send newsletters, promotional offers, and marketing materials
• Inform you about new services, destinations, and special events
• Conduct customer satisfaction surveys
• Personalize your experience on our website and services

2.3 Business Operations

We use information for legitimate business purposes, including:

• Analytics and performance measurement
• Fraud prevention and security monitoring
• Legal compliance and regulatory reporting
• Service improvement and product development

3. Information Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial services
• Cloud hosting and data storage providers
• Marketing automation and email service providers
• Customer relationship management (CRM) systems
• Analytics and performance monitoring services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government requests or regulatory inquiries
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

4. Google Ads and Advertising

4.1 Google Ads Compliance

We use Google Ads services for advertising and marketing purposes. This includes:

• Google Analytics for website traffic analysis
• Google Ads conversion tracking
• Remarketing to previous website visitors
• Interest-based advertising across Google's network

4.2 Advertising Cookies

Google and other advertising partners may use cookies to:

• Serve relevant advertisements based on your interests
• Measure advertising effectiveness
• Prevent displaying the same ad repeatedly
• Provide aggregated demographic reports

4.3 Opt-Out Options

You can opt out of personalized advertising by:

• Visiting Google's Ads Settings page
• Using the Digital Advertising Alliance's opt-out tools
• Adjusting your browser's cookie settings
• Installing ad-blocking browser extensions

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

5.2 Data Breach Response

In the event of a data breach that may affect your personal information, we will:

• Investigate and contain the breach immediately
• Notify affected individuals within 72 hours when required
• Report to relevant regulatory authorities as required
• Take steps to prevent future breaches

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and marketing consent
• Request a copy of your personal information in a portable format

6.2 Deletion and Restriction

You may request that we:

• Delete your personal information (subject to legal requirements)
• Restrict processing of your information
• Object to certain types of processing
• Withdraw consent for marketing communications

6.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in email communications
• Contacting us directly to update your preferences
• Updating your preferences in your account settings
• Opting out through our website's preference center

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use several types of cookies and similar technologies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner preferences
• Third-party opt-out tools and websites
• Privacy-focused browser extensions

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Charter booking and service records: 7 years for business and tax purposes
• Marketing communications: Until you opt out or withdraw consent
• Website analytics data: 26 months maximum
• Security and fraud prevention logs: 2 years maximum
• Legal compliance records: As required by applicable laws

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website
• Obtaining new consent where required by law

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Regulatory Compliance

14.1 GDPR Compliance

For individuals in the European Union, we comply with the General Data Protection Regulation (GDPR). You have specific rights under GDPR, including:

• Right to be informed about data processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision making

14.2 PIPEDA Compliance

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

14.3 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, sell, or share, and to request deletion of your personal information.